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Why does my contact have a question mark (�) instead of an accent and/or apostrophe?
Why does my contact have a question mark (�) instead of an accent and/or apostrophe?
Michael Benson avatar
Written by Michael Benson
Updated over a week ago

The reason why these � annoying diamond wrapped question marks are appearing is because your file is not a .CSV a UTF8 encoded file.

Here's how to solve this problem: import your CSV into Google Docs, then export it into CSV.

Just in case, here's an extensive guide from PractiTest that I selected to give you an extra hand:

UTF-8 CSV File for importing

When you have issues uploading a .CSV file into you need to make sure the .CSV file is saved with the current encoding (UTF-8). This is especially important for non-English characters.

MS-Excel is known to save CSV files in different encoding standards, depending on the OS of the machine where it is installed. For this reason, it is recommended to save CSV files using other programs that will ensure the file is set to the correct encoding:

Saving as UTF-8 with Open Office

  1. Open your file (if you have an option, open it as a UTF-8 File)

  2. File 👉 Save As…

  3. File Type 👉 Choose Text CSV

  4. Character Set 👉 Choose “Unicode (UTF-8)”

  5. Field delimiter 👉 , (comma)

Saving as UTF-8 with Google Docs

  1. Start by uploading the file to Google Docs. Click on the Upload menu (1) In your Google Docs account, and then choose Files from the dropdown menu.

  2. Select the file you would like to upload. this will open the Upload Settings window.

  3. Make sure the first option is selected (“convert documents, presentations, spreadsheets, and drawings to the corresponding Google Docs format”), and click “start upload”.

  4. Once uploaded, double-click on the file to open it in a new window.

  5. Go to File –> Download As – and select CSV (notice that CSV format does not support multiple sheets in Excel).

The downloaded file will be saved with UTF-8 formatting and will be displayed correctly when uploaded into Mailstand.

Still need a hand to fix you CSV?

Feel free to reach out to support and we can help!

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